Contact Lirunex Support in India

Multiple Ways to Contact Lirunex Customer Support

Our company provides comprehensive customer support services specifically designed for traders in India. We understand the importance of immediate assistance when dealing with financial markets and trading operations. Lirunex offers several communication channels to ensure you receive prompt responses to your queries. Our support team operates across different time zones to accommodate Indian trading hours and market sessions. The contact us system includes live chat, email support, phone assistance, and an extensive FAQ section.

Each channel serves specific purposes and response timeframes based on query complexity. We maintain dedicated support staff familiar with Indian regulations, local banking systems, and regional trading preferences. This specialized approach ensures accurate and relevant assistance for all Indian clients. Our multilingual support team can assist in English and other regional languages commonly spoken in India.

Live Chat Support System Features

Accessing Live Chat Through Trading Platform

Navigate to the Lirunex trading platform and locate the chat icon in the bottom-right corner of your screen. Click the icon to open the chat window and connect with our support representatives. The live chat system automatically detects your account status, trading history, and current session details. This information helps our agents provide personalized assistance without requiring you to repeat basic account information. Our chat system supports file attachments, allowing you to share screenshots of trading issues or error messages.

Chat Features and Functionality

The maximum file size limit is 10MB per attachment, supporting formats including PNG, JPG, PDF, and DOC. The live chat interface includes message history, allowing you to review previous conversations with our support team. Chat transcripts are automatically saved to your account for future reference. We provide real-time typing indicators and read receipts to ensure smooth communication flow. The system also includes automated responses for common queries, providing instant solutions for frequently asked questions.

Chat sessions remain active for 30 minutes of inactivity before automatic closure. You can reopen conversations at any time to continue previous discussions with the same support agent when possible.

Email Support Services and Response Times

Our email support system handles complex technical queries, account documentation requests, and detailed trading assistance. Send your messages to our dedicated Indian support email address for region-specific assistance. Email responses typically arrive within 2-4 hours during Indian business hours (9 AM to 6 PM IST). Complex technical issues may require up to 24 hours for thorough investigation and resolution.

Include your account number, registered email address, and detailed description of your issue when contacting us via email. This information accelerates the resolution process and ensures accurate assistance. We automatically generate ticket numbers for all email inquiries, allowing you to track response status and follow up on pending issues. Ticket numbers are included in all email communications for easy reference.

The following information helps expedite email support responses:

• Account registration details and verification status
• Specific error messages or codes encountered
• Screenshots of problematic interface elements
• Trading platform version and device specifications
• Detailed steps leading to the issue occurrence

Phone Support for Indian Traders

Dedicated Indian Phone Lines

Our company operates dedicated phone lines for Indian customers, ensuring local call rates and familiar time zone coverage. Phone support is available Monday through Friday, 9 AM to 8 PM IST. The phone system includes automated menu options directing calls to appropriate departments. Press 1 for account verification, 2 for trading support, 3 for deposit/withdrawal assistance, and 4 for technical issues.

Phone Support Procedures

Call waiting times typically range from 2-5 minutes during peak hours (10 AM to 2 PM IST). Off-peak hours generally provide immediate connection to available support agents. Prepare your account information before calling, including registered email address, account number, and verification documents. This preparation reduces call duration and improves resolution efficiency. Phone conversations are recorded for quality assurance and training purposes.

We maintain strict confidentiality protocols and use recordings solely for internal improvement processes. Complex issues discussed over phone are followed up with email summaries, ensuring you have written records of solutions and next steps.

Comprehensive FAQ Section and Self-Service Options

Navigating the FAQ Database

Access our extensive FAQ section through the main website footer or help menu within the trading platform. The database contains over 200 frequently asked questions organized by categories. Search functionality allows keyword-based queries, returning relevant articles and solutions instantly. Advanced filters help narrow results by topic, account type, or issue complexity. FAQ articles include step-by-step instructions with screenshots, making self-service resolution straightforward for common issues.

Self-Service Account Management

These features operate 24/7 without requiring support team intervention. Account verification status, trading history, and transaction records are accessible through the self-service dashboard. Real-time updates reflect recent activities and pending processes. Automated email notifications keep you informed about account changes, successful transactions, and required actions. Notification preferences are customizable through account settings.

Specialized Support for Trading Issues

Our trading support team consists of experienced professionals familiar with MetaTrader platforms, market conditions, and technical analysis tools. They provide assistance with order execution, platform navigation, and trading strategy implementation. Common trading support topics include order modification procedures, stop-loss placement, leverage adjustments, and margin requirement calculations. Our team explains complex concepts in simple terms suitable for all experience levels.

We offer screen-sharing sessions for complex technical issues, allowing support agents to directly assist with platform configuration and problem resolution. These sessions are scheduled during Indian business hours for optimal connectivity. The following trading issues receive priority support attention:

• Order execution delays or failures
• Platform connectivity problems during market hours
• Margin call notifications and account protection
• Withdrawal processing delays
• Account security concerns or unauthorized access

Real-time market data discrepancies are investigated immediately, with temporary solutions provided while permanent fixes are implemented. We maintain direct communication channels with liquidity providers to resolve pricing issues quickly.

Document Submission and Verification Support

KYC Document Upload Process

Upload verification documents directly through the secure client portal or email them to our document verification team. Accepted formats include PDF, JPG, PNG with maximum file sizes of 5MB per document. Required documents for Indian residents include government-issued photo ID (Aadhaar, passport, or driving license), address proof (utility bills or bank statements), and PAN card for tax identification purposes. Document review typically completes within 24-48 hours during business days. Our verification team contacts you directly if additional documentation or clarification is required.

Common Document Issues and Solutions

Blurry images or incomplete document scans are the most frequent reasons for verification delays. Ensure all text is clearly readable and document edges are fully visible in uploaded images. Documents older than 3 months for address verification are not accepted. Recent utility bills, bank statements, or government correspondence provide acceptable proof of current residence. Name discrepancies between different documents require additional explanation or supporting documentation. Contact our verification team for guidance on resolving name variations or spelling differences.

Emergency Support and Urgent Issue Resolution

Critical account security issues receive immediate attention through our emergency support protocols. Contact us immediately if you suspect unauthorized account access, fraudulent transactions, or security breaches. Emergency support operates 24/7 for account freezing, password changes, and security investigations. These services ensure rapid response to protect your funds and personal information.

We maintain escalation procedures for urgent trading issues during high-volatility market conditions. Senior support staff are available for complex technical problems affecting trading operations. Time-sensitive issues include margin calls requiring immediate action, platform outages during major market events, and withdrawal delays affecting urgent financial needs. Our emergency team prioritizes these situations for rapid resolution.

Contact our emergency support line immediately for account lockouts preventing access during important trading opportunities. We provide temporary access solutions while permanent fixes are implemented.